To Report a Catastrophe Claim

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  • What is a Catastrophe?
    A catastrophe is a natural, widespread disaster including hurricanes, tornadoes, floods, windstorms, hailstorms and earthquakes to name a few.

    Be Prepared!
    We hope our policyholders never experience a catastrophe or have a catastrophic loss. However, in the event of forecasted severe weather, our CAT Information Center provides policyholders with resources to help prepare, protect, and recover from such an event. This site provides information on preparing for a natural disaster, weather forecasting, and links to helpful sites such as the American Red Cross and The Federal Emergency Management Agency (FEMA). You can also follow us on Twitter ( @Lex_Ins ) for real time weather updates and helpful resources and information.

    When a loss does occur, we understand the circumstances policyholders may face and provide several options for reporting claims.

    For policyholders, the preferred method of reporting a first notice of loss during a catastrophic event is to follow the general rule of reporting the claim to your broker or program administrator.

    In the event that your broker or program administrator cannot be immediately reached, please use one of the following options to contact us directly:

    Phone
    Lex Call One® is our toll-free claims reporting hotline that enables our policyholders, brokers, and program administrators to report catastrophe claims, 24 hours a day, 365 days a year. Once reported, a reference number will be provided for tracking purposes. To report a claim to our Lex Call One professionals, call (800) 931-9546.

    Fax Us
    To report a catastrophe claim by fax, please use the following fax numbers:

    To Report:Send Fax To:
    Homeowner/Personal Line claim1-866-480-5396
    Business/Commercial Line claim1-855-805-4125
    Commercial Property claim1-855=805-4125
    Professional Liability and Architects and Engineers claim1-866-671-9288
    Primary General Liability claim1-866-947-4165
    Excess General Liability claim1-866-244-0519

    Email

    To report a catastrophe claim by e-mail, please use the following email addresses:

    To report:Send email to: 
    Homeowner Catastrophe claimLexhomeownerCAT@aig.com
    Commercial Property claimnewloss-usproperty&energy@aig.com
    A&E (Architects & Engineers) claimLexingtonAEClaims@aig.com
    Professional Liability claimLexProfessionalLiability@aig.com
    Primary General Liability claimLexPrimaryFNOL@aig.com
    Excess General Liability claimLexingtonExcessFNOL@aig.com  

    Mobile App
    Report a catastrophe claim any time and from virtually anywhere immediately following a loss with Lexington’s first notice of loss (FNOL) mobile app. Download the app from the App Store or Android Market today.

    Online
    A catastrophe claim can also be reported online using our Catastrophe First Notice of Loss claim form . Claims may be reported with a minimum of information including name, address, telephone number, date, location, and description of loss. Lexington will send an e-mail confirmation once the completed form has been received by our claims department.

    What's Next?
    New claims will be assigned a claim number for identification purposes and forwarded to the appropriate claims professional for expert handling. We will promptly contact the insured if additional information is required and keep them informed of the status of the claim.

    Questions Regarding a Previously Reported Catastrophe Claim
    For questions on catastrophe claims that have already been reported, our Customer Service Center is available Monday – Friday, 9:00 a.m. to 5:00 p.m.. by calling (877) 873-9972. Please have a claim number available if possible.

    Existing claim inquiries can also be made by emailing LexClaimstatus@aig.com . The request will be received by our Customer Service Center where it will be reviewed, replied to or forwarded appropriately to a claims professional suited to answer the question.