To Report a Non-Catastrophe Claim

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  • Lexington is committed to making the claims process simple and user-friendly for our policyholders, brokers, and program administrators.

    Policyholders are encouraged to continue reporting first notice of loss through normal channels by contacting their broker for Casualty or Commercial Property claims, or program administrator for Homeowners claims.

    For brokers and program administrators, the preferred method of reporting first notice of loss is via our Easylink fax numbers or designated e-mail address, set up by line of business and provided below:

           Homeowner Claims

    email:
    lexingtonhomeownerproperty@aig.com

    fax:866-603-5519

    phone:
    AIG CallOne  800-931-9546

    mail:
    Lexington Insurance Co.
    99 High Street
    Boston, MA 02110


    Commercial Property & Energy Claims

    email:
    newloss-usproperty&energy@aig.com

    fax:855-805-4125

    phone:
    AIG CallOne  800-931-9546

    mail:
    Lexington Insurance Co.
    99 High Street
    Boston, MA 02110


    Professional Liability Claims - Other Than Architects & Engineers

    email:
    LexProfessionalLiability@aig.com

    fax:866-671-9288

    phone:
    Not Applicable

    mail:
    Lexington Insurance Co.
    99 High Street
    Boston, MA 02110


    Professional Liability -Architects and Engineers 

    email:
    lexingtonaeclaims@aig.com

    fax:866-874-8621

    phone:
    Not Applicable

    mail:
    Lexington Insurance Co.
    99 High Street
    Boston, MA 02110


    Lexington Employment Practices/Management Liability Claims

    email:
    lexeplclaims@aig.com

    fax:866-947-1638

    phone:
    Not Applicable

    mail:
    Lexington Insurance Co.
    99 High Street
    Boston, MA 02110


    Primary General Liability Claims 
    email:
    LexPrimaryFNOL@aig.com
    fax:866-947-4165
    phone:
    800-931-9546
    mail:
    Lexington Insurance Co.
    99 High Street
    Boston, MA 02110


    Excess General Liability Claims

    email:
    lexexcessfnol@aig.com

    fax:866-244-0519

    phone:
    Not Applicable

    mail:
    Lexington Insurance Co.
    99 High Street
    Boston, MA 02110


    What Happens Next?
    A claim will be assigned a claim number for identification purposes and forwarded to a claim professional for handling.

    A claims professional will then contact the policyholder, broker, or program administrator promptly if additional information is required and keep them informed of the status of the claim.

    Questions on Existing Claims:
    For questions on claims that have already been reported, our Customer Service Center is available Monday – Friday, 9:00 a.m. to 5:00 p.m. by calling (877) 873-9972. Please have the claim number available if possible.

    Information on a previously reported claim is available by email at:
    LexClaimstatus@aig.com. Requests are received by our Customer Service Center where inquiries will be reviewed, replied to or forwarded appropriately to a claim professional suited to answer the question.