To Report a Non-Catastrophe Claim

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  • Lexington is committed to making the claim process simple and user-friendly for Policyholders, Brokers and Program Administrators.

    Policyholders are encouraged to continue reporting the First Notice of Loss through normal channels by contacting their Broker for Casualty or Commercial Property Claims or Program Administrator for Homeowner Claims.

    For Brokers and Program Administrators, the preferred method of reporting the First Notice of Loss is via our Easylink Fax numbers or designated e-mail address, set up by line of business and provided below.

           Homeowner Claims
    (866) 603-5519 (fax)
    lexingtonhomeownerproperty@aig.com

    Commercial Property Claims
    (866) 612-8014 (fax)
    lexingtoncommercialproperty@aig.com

    Professional Liability Claims
    (866) 671-9288 (fax)
    LexProfessionalLiability@aig.com

    Architects and Engineers Professional Liability or Contractors Professional Liability Claims
    (866) 874-8621
    LexingtonAEClaims@aig.com

    Employment Practices Liability Claims
    (866) 947-1638
    Lexeplclaims@aig.com

    Primary General Liability Claims
    (866) 947-4165 (fax)
    LexPrimaryFNOL@aig.com

    Excess General Liability Claims
    (866) 244-0519 (fax)
    LexingtonExcessFNOL@aig.com


    What Happens Next?
    A claim will be assigned a claim number for identification purposes and forwarded to a claim professional for handling.

    Lexington’s claims professional will contact the Policyholder, Broker, or Program Administrator promptly if additional information is required and keep them informed of the status of the claim.

    Questions on Existing Claims:
    For questions on claims that have already been reported, our Customer Service Center is available Monday - Friday, 9:00 A.M. to 5:00 P.M. by calling 1-877-873-9972. Please have the claim number available if possible.

    Information on a previously reported claim is available by e-mail at:
    LexClaimstatus@aig.com. Requests are received by our Customer Service Center where inquiries will be reviewed, replied to or forwarded appropriately to a claim professional suited to answer the question.