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Lexington is committed to making the claims process simple and user-friendly for our policyholders, brokers, and program administrators.

Policyholders are encouraged to continue reporting first notice of loss through normal channels by contacting their broker for Casualty or Commercial Property claims, or program administrator for Homeowners claims.

For brokers and program administrators, the preferred method of reporting first notice of loss is via our Easylink fax numbers or designated e-mail address, set up by line of business and provided below:

Homeowner Claims

fax       : 866-603-5519
phone  : AIG CallOne  800-931-9546


Professional Liability Claims (other than Architects & engineers)

fax       : 866-671-9288


Lexington Employment Practices/Management Liability Claims

fax       : 866-947-1638


Excess General Liability Claims

fax       : 866-244-0519

Commercial Property & Energy Claims

email   newloss-usproperty&
fax       : 855-805-4125
phone  : AIG CallOne  800-931-9546


Professional Liability -Architects and Engineers

fax       : 866-874-8621


Primary General Liability Claims

fax       : 866-947-4165
phone  : 800-931-9546


A claim will be assigned a claim number for identification purposes and forwarded to a claim professional for handling.

A claims professional will then contact the policyholder, broker, or program administrator promptly if additional information is required and keep them informed of the status of the claim.

For questions on claims that have already been reported, our Customer Service Center is available Monday – Friday, 9:00 a.m. to 5:00 p.m. by calling (877) 873-9972. Please have the claim number available if possible.

Information on a previously reported claim is available by email at: Requests are received by our Customer Service Center where inquiries will be reviewed, replied to or forwarded appropriately to a claim professional suited to answer the question.