Claims

The depth, breadth and experience to produce superior customer claims outcomes.

STAY CONNECTED WITH LEXINGTON!
  • To Report a Claim
    Call  1-800-931-9546 or click here to access our 
    online Claims Reporting Form.  Our mailing address for claims is:

    Lexington Insurance
    Care of ACPC
    P.O. Box 2310
    Alpharetta, GA 30009 .

    Mobile App
    Report a catastrophe claim any time and from virtually anywhere immediately following a loss with Lexington’s new first notice of loss (FNOL) mobile app. Download the app from the
     App Store  (for iPhone and iPad) or  Android Market  (for Android devices) today.

    What Policyholders Are Saying
    “I would like to thank Lexington for the fantastic support and cooperation after a tornado made a direct hit on Lambert-St. Louis International Airport.” 

    Read more about what policyholders are saying about our claims service here.  

Lexington's claims management capabilities provide our insureds with a distinct advantage: Our policyholders can expect high-quality service from claims professionals who are backed by market-leading experience and specialized expertise.

Since 2004, Lexington has more than doubled its claims staff to provide customers with the expertise of over 200 claims professionals.  Examiners with an average of more than 18 years experience work to achieve positive claims resolutions, while our wide network of jurisdictional adjusters enables swift decisions on even the most complex issues.

Our investment in state-of-the-art technology can assist with enhanced claim response and improved outcomes, while the development of innovative programs such as the Catastrophe Advantage Program® (CAP) helps prepare and plan a catastrophe response even before losses are reported.  Even our paperless claims filing enables improved business continuity and more efficient claims management.

Property
Even before losses occur, Lexington’s satellite technology helps enable us to anticipate damage to our policyholders' properties and more effectively alert and deploy resources, including pre-loss arrangements with on-the-ground adjusters, structural engineers and construction consultants.  Facilities such as Lex Call One®, a toll-free claim reporting hotline, are designed to facilitate a fast recovery for our insureds. To report a claim to Lex Call One, call 1-800-931-9546.

Casualty
As one of the nation's leading surplus lines insurance companies, we have deep experience managing the most complex liability claims.  Along with this extensive experience, we rely on best-in-class resources and innovative claims tools such as Lexington’s CrisisResponse® which provides casualty lead umbrella policyholders with coverage for expenses related to public relations and crisis management costs to defray the business impact of a covered event.