To Report a Non-Catastrophic Claim

Lexington is committed to making the claims process simple and user-friendly for our policyholders, brokers, and program administrators.

Policyholders are encouraged to continue reporting first notice of loss through normal channels by contacting their broker for Casualty or Commercial Property claims, or program administrator for Homeowners claims.

For brokers and program administrators, the preferred method of reporting first notice of loss is via our Easylink fax numbers or designated e-mail address, set up by line of business and provided below:


Call our toll-free AIG Call One® number 24 hours a day, 365 days a year:


Homeowner Claims

email   :
fax       : 866-603-5519
phone  : AIG CallOne  800-931-9546

Commercial Property & Energy Claims

email   :
fax       : 855-805-4125
phone  : AIG CallOne  800-931-9546

Professional Liability Claims (other than Architects & Engineers)

email   :
fax       : 866-671-9288

Professional Liability -Architects and Engineers

email   :
fax       : 866-874-8621

Lexington Employment Practices/Management Liability Claims

email   :
fax       : 866-947-1638

Primary General Liability Claims

email   :
fax       : 866-947-4165
phone  : 800-931-9546

Excess General Liability Claims

email   :
fax       : 866-244-0519

A claim will be assigned a claim number for identification purposes and forwarded to a claim professional for handling.

A claims professional will then contact the policyholder, broker, or program administrator promptly if additional information is required and keep them informed of the status of the claim.

For questions on claims that have already been reported, our Customer Service Center is available Monday – Friday, 9:00 a.m. to 5:00 p.m. by calling (877) 873-9972. Please have the claim number available if possible.

Information on a previously reported claim is available by email at: Requests are received by our Customer Service Center where inquiries will be reviewed, replied to or forwarded appropriately to a claim professional suited to answer the question.