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Lexington Insurance Claims

Call our toll-free AIG Call One® number 24 hours a day, 365 days a year.

1-800-931-9546

The depth, breadth & experience to produce superior customer claims outcomes.

Paramount to the insurance purchasing decision is our commitment to deliver prompt, skillful, and knowledgeable claims service that meets our clients’ unique needs – whenever and wherever a loss occurs. Exceptional claims service does not happen by accident. It takes years of experience and organization-wide dedication to build a customer-focused claim network, committed to service excellence and continual improvement to better serve our clients.

The Lexington Insurance Claims Advantage

Claims Specialization

Our Claims Adjusters are specialised by line of business, meaning each client gets the right expert to manage their claim. Throughout our global network, we empower our decision makers to apply their technical expertise to the customer, claim and geographical location.

Customer Focus

We are committed to partnering with our clients and brokers, using decades of knowledge of our clients’ businesses to deliver a differentiated claims service experience. Our proactive response to claim notifications ensures that our clients know who has taken ownership of their claim from an early stage.

Insights & Emerging Risks

Our innovation, thought leadership, and pre-loss planning meetings provide key insights and education for our clients, big or small. AIG's global footprint yields valuable data that helps us better understand and manage distinct risk factors across different sectors and scenarios.

What to expect when you file a claim

With every claim, big or small, we take pride in delivering responsive, fair and professional service. Our global experts will maintain open and regular communication with you throughout the lifecycle of the claim.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims handler whose skills and experience match your needs.

Processing

The claims process starts shortly after your claims professional is assigned, reviewing the details and establishing relevant contacts.

Resolution

We are with you through claims resolution, whether it be through direct discussions, negotiations, or legal proceedings.