The depth, breadth and experience to produce superior customer claims outcomes.


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Non-Catastrophic Claims

Paramount to the insurance purchasing decision is our commitment to deliver prompt, skillful, and knowledgeable claims service that meets our clients’ unique needs – whenever and wherever a loss occurs. Exceptional claims service does not happen by accident. It takes years of experience and organization-wide dedication to build a customer-focused claim network, committed to service excellence and continual improvement to better serve our clients.

Catastrophic Claims

At AIG, our experienced teams allows claims to be managed by drawing on local, first-hand knowledge of risks, forms, business practices, legal and regulatory issues. We offer dedicated resources to ensure consistency of claims handling, effective account stewardship and winning claims strategies. Finally, the financial capacity of our insurers offers customers the security of long-term stability. We will be here to pay claims tomorrow and years from now.

What Policyholders Are Saying

“Working with a dedicated claims examiner has been a dream come true. I’ve never felt so darned “supported” by my own claims examiner! Knowing I have someone handling all of my professional claims is wonderful and the quarterly calls have made my life easier. Thank you so much!” 

Susan C. Arman 
V.P. Risk Management 
Andrews International 

“Lexington Insurance Company has been our insurance carrier for the sexual misconduct policy over five years and counting. Thankfully we have not needed to report many claims within those years until recently and at first I was unsure on how to process a claim, but the claim analyst was very helpful and kept me informed of the process in a timely manner. I also feel comfortable knowing that our analyst is available to answer any questions or concerns that I may have. I have requested that he handle all of our claims since there is a good working relationship with him and he is familiar with our account.” 

Alexandra Epstein 
Risk Management Specialist 
Nova Southeastern University

“In litigating high exposure cases from inception through trial, our firm has enjoyed great success, in large part, due to the knowledgeable and informed claims professionals at Lexington Insurance.  In a recent case the Lexington claims professionals quickly and accurately evaluated the liability and damage equations in the case, formulated an aggressive action plan, and authorized my firm to retain the necessary construction safety, and toxicology experts to defend the client.  The client was thrilled with the result.” 

Joseph T. Redd, Partner 
O’Connor Redd LLP 

“In my approximately 40 years of working with various domestic and foreign underwriters, I find Lexington’s claims group to be as knowledgeable as any. Lexington provides claim people with experience and stability unequaled in the domestic market. Other underwriters are constantly changing claim personnel. I haven’t experienced this with Lexington. They are receptive and understanding to the needs of their insured. It has been a pleasure working with both the primary and excess group the last ten years.”

AJ Smith 
Claim Manager 
Superior Energy Services 

"I would like to take this opportunity to thank Lexington Insurance Company for the fantastic support and cooperation after a tornado made a direct hit on Lambert-St. Louis International Airport. In addition, I would like to recognize the advance check that you personally delivered to the Airport Director and me. We understand the unprecedented significance of this advance and appreciate it. Based on the damage and loss of revenue, this check is going a long way to assist in our most immediate needs.

Susan D. Kopinski 
Airport Deputy Director 
Finance & Administration